To contact
Mary Grace for further information
E-mail marygracelawless@msn.com
Phone 704.664.7778
Fax 704.663.8209
CounterPoint Training, Consulting, and Seminars 
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CounterPoint Training, Consulting, and Seminars
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CounterPoint Training, Consulting, and Seminars
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| If you would like to hear from Mary Grace, please provide the following information. |
| CounterPoint Training, Consulting, and Seminars |
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Frequently Asked Questions 1. How long does it take to train new users? I allow a minimum of 5 days of initial CounterPoint training. This gives them the BASICS of inventory, purchasing and point of sale operations. It is not meant to be the final training they receive. 2. How many people can be in a training session? As many as you have space for. (My hourly rate is the same.) I train end-users on-site, usually in very small groups. However, you may want to have a seminar at your site on user-selected topics. If you are interested in such a seminar, I have a list of possible topics that may be of interest. 3. Do you actually install CounterPoint? No. I am not a network or UNIX expert. The dealer needs to have CounterPoint installed, and all hardware peripherals functioning at the operating system level before I arrive. SYN provides excellent documentation to help you accomplish this. My experience has shown that if you follow their instructions, the system works. 4. Do you offer a training syllabus? No. Most of my training is done on-site, and it is tailored to the needs of the user. They determine topics to be covered during the first day's discussion. 5. Can you help us with Multi-Site? Of course. A lot of SARA dealers have sold CounterPoint in smaller systems, and do not yet have experience setting up a Multi-Site installation. My experience has been that it takes two days to set up the first remote store, and I will furnish checklists that will help you set up the rest of the stores. Multi-Site is also a training topic that needs to be covered with the user, especially regarding site logs and error recovery. 6. Can you help me make a sales presentation/demo to a large prospect with complicated needs? Yes, and have done so many times. Many prospects have specific questions related to the way they do business. My line is, "I have to tell you the truth about what the software will do, because I am the one who has to make the implementation work." 7. Can you help us with accounting software interface setup? Absolutely. I have set up both seamless interface and the export interface that Synchronics supports for several different accounting software packages. Although not specializing in accounting software, I can make CounterPoint relate to Accounts Payable and General Ledger as it was designed to do. 8. Do you offer phone support after your visit? Only in a very general way. The SARA dealer is a user's first line of support. I also recommend that every user have a SYN Help-Desk contract, for emergency purposes. Because most of my work is on-site, I am not always available to answer calls in a timely manner. However, if you need to discuss a topic, and the discussion can wait several days until I am back in my office, I am glad to talk to the dealer or user, at my same billable hourly rate. 9. Do you object to my staff attending the training of my user? Absolutely not. I encourage your staff to take advantage of my knowledge, thereby working myself out of a job, and creating successful dealers and happy users. 10. Do you offer staff training, with more support-related issues? Yes. Let me know what your needs and goals are, and I can tailor my training accordingly. 11. Do you travel outside your area? Yes. I go wherever I am needed, both in the U.S. and outside the country. For places with expensive air fare, you may want to offer my services to several users who will share the expenses. 12. How do you charge for installation and training services? By the hour. Contact me for current rates. 13. What other charges will I incur to use your services? Plane fare from Charlotte, NC, as well as hotel and meals for the time I am away from home. 14. How much notice do you need to work with us? I usually schedule my time four to six weeks in advance. Lowest airfares can be booked three weeks in advance. 15. Summarize how you can help us. Think of me as a temporary employee who enhances the software and services that your organization provides. See the other buttons for specific services I can provide on an as-needed basis. To contact
Mary Grace for further information
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Tony Berry
To contact
Mary Grace for further information
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